Order Status

By Mr. Keg, November 11, 2009

During the entire printing process from initial order to shipping, an email notification is sent by email ensuring customers stay informed every step of the way.

Common Statuses

Unfulfilled – Your order has recently been established and payment is being authorized by our billing department. Once payment has been verified, your order will move forward.

Billed – The order has been verified by the billing department and passed on to the art department.

Awaiting Art – Your order has been verified by the billing department but the art department does not have your art yet. Please email art to art@printkeg.com with your order number as the subject as soon as you can. Please input your order number into the subject area.

Proof Sent – The art department has emailed a digital proof to your PrintKEG account email address. Be sure to email back with an approval.

Proof Approved – We’re aware of your approval and your artwork is being prepared for production by the art department.

In Production – Artwork has been prepared and turned over to our production department. Your order is being printed or will be printed shortly.

Multiple Shipping (Tube) – If your order requires more than one package, we will require payment for the extra shipping costs. The most common scenario is orders that include wide format items and flyers/cards. Since, the wide format prints are shipped in a separate tube or large flat envelope, that requires extra shipping costs ranging from $5.99 to $10.99 (depends on weight and service).

Preparing For Production – Artwork is being prepped by our graphic arts professionals to turn over to a third party for printing. This is typical for stickers, sticker rolls, and large quantities of cards.

Printed – Artwork is printed, but may be in finishing stages or being packed for shipping. In most cases, a follow up email including tracking information is sent that same day.

Ready To Ship – Order is packed and ready to go. UPS should have your package soon.

Shipped / Ready for Pickup – Order has been shipped and an email has been sent to your PrintKEG client email address with a tracking number. Tracking numbers are also available in each customer’s PrintKEG control panel in the “past orders” section. Local customers are notified order(s) are ready for pickup.

Less Common Statuses

Billing Issues – For a variety of reasons, the order is delayed due to credit issues. The billing department has emailed your PrintKEG email address with more information. Please call or email us. This will delay your order.

Design – The art department is designing your art. Your order remains in this status until the design process is finished.

Art Issues – Indicates some kind of delay due to your artwork. The art department has informed you concerning the nature of the problems. Otherwise, call us. Art issues can include low resolution, wrong file type, Bleed issues, Scaling issues and more. We will provide detailed information of the issues we discovered.

On Hold – Customer has requested to temporarily delay the order for a variety of reasons.

Cancel Order – Order has been canceled and a refund has been issued.

Delayed – We hate this one! The order has been delayed and an explanation has been emailed to customer.

Proof Mailed – A physical proof has been mailed out. You must approve, or disapprove, this once received.